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How do I sign up for the Crate&Barrel Rewards Program?

The Crate&Barrel Rewards Program is free for all to join, and you can create an account here.

You’ll be assigned a tier — either Silver, Gold, or Platinum — and a list of benefits based on your purchases made in the last 12 months under this account. 

How do I earn points?

You can start earning points by signing up with Crate&Barrel Rewards, completing your profile, referring a friend (with every successful referral!), and more. For every RM 3 spent online, you earn 1 point!

*Note: Points earned are based on your total paid amount; excludes discounts, use of gift cards, and store credits. 

When will my points expire?

Your points will expire after 12 months regardless of loyalty tier.

For example, if you earned 500 points on 1 January 2021 and 200 points on 15 May 2021, your points expiration dates are as follows: 

Points expiring on 31 December 2021: 500 points

Points expiring on 14 May 2022: 200 points

When will my tier status be changed?

Silver: Your tier status will never expire.

Gold: Your tier status will be downgraded to Silver if you do not hit the accumulated spend of RM 1,500 over a 12-month period from the date you joined the Gold tier. 

Platinum: Your tier status will be downgraded to Gold or Silver if you do not hit the accumulated spend of RM 15,000 (for Platinum) or RM 1,500 (for Gold) over a 12-month period from the date you joined the Platinum tier. 

Your tier status will be upgraded once you hit the minimum accumulated spend over a 12-month period. 

I have an enquiry about my points and membership, who can I contact?

You may contact us at customerservice@crateandbarrel.my.

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