Please note that delivery times may be slightly longer than usual due to the high volume of orders we are experiencing during the Great Summer Sale.

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Cancellation (item not delivered)

If you would like to change your order before collection or before it is shipped out to you, we’ll gladly process it at no additional cost to you. 

Cancellation or change of order must be made 3 days in advance from the date of collection or delivery to avoid incurring any costs.

It takes 7 to 14 working days upon the cancellation of order or item for your refund to be credited back into your same payment mode.

Crate and Barrel reserves the right to refund any orders in the event that an order is unable to be fulfilled.

Delivery policy

In-stock items must be shipped out within 30 days from the date of purchase otherwise, storage fees will be applied.

Storage fees accrued will be added to the balance due of the order, and it is to be paid before being shipped out.

Products are shipped from Singapore.

Delivery types

Drop and go: Standard delivery service. Please note that this service does not include assembly or removal of packaging.

Delivery with assembly: This service includes assembly, placement, and removal of unwanted packaging. Recommended for furniture and other bulky items deliveries. Please note that this service does not include the removal of your current furniture and is only available in Kuala Lumpur and Selangor.

Platinum service: This service includes assembly, placement, removal of unwanted packaging, and assistance of an on-site stylist. To be eligible for our Platinum Service, you will have to sign up for our Crate&Barrel Rewards program here.

Non-furniture orders: Our delivery partner will notify you once your order is ready for delivery. 

In-stock furniture and other bulky items orders: Our customer service team will contact you to schedule your delivery.

Pre-orders: Our customer service team will contact you to schedule your delivery once your order has arrived at our warehouse.

Tax & Duties

All prices include applicable taxes and duties. 

Care

At Crate and Barrel, our furnishings are made for everyday living. Our collections are thoughtfully designed with high-quality materials and construction methods to meet the demands of an active home.

With simple and regular care, your new purchase should be right at home for many years to come. We suggest you keep this guide handy for quick, easy reference. If you have any further questions, one of our knowledgeable associates will be glad to assist you.

Upholstery

Rotate cushions and pillows weekly to distribute wear. 

Vacuum upholstery weekly using the upholstery attachment and crevice tool of your vacuum to remove loose particles. 

To read more, please click here.

Slipcovers

Brush or vacuum at least once a month. 

Rotate cushions and pillows regularly. 

To read more, please click here.

Leather

Clean periodically with a dry cloth to remove residual dust and prevent dirt buildup.

Leather furniture should be protected from exposure to sunlight and heat, which may cause the leather to fade or lose its soft, supple feel.

To read more, please click here.

Wood

The care of wood furniture varies according to the wood type and finish and the function of the piece.

Please consult your sales associate for more specific care guidelines, as some collections have supplemental care instructions for long-term maintenance. 

To read more, please click here.

Metal

Dust regularly with a soft, dry cloth. 

Do not use harsh chemicals or abrasive cleaners, as they can damage the finish. 

Iron or steel frames will rust if the finish is scratched or if your furniture is exposed to excessive humidity, particularly in saltwater locations.

Natural fiber

Dust regularly with a soft, dry cloth. 

Do not use harsh chemicals, abrasive cleaners, or silicone- or alcohol-based agents on any woven material. 

To read more, please click here.

Other materials

Bluestone/Limestone, Concrete and Marble.

To read more, please click here.

Rugs

Wool 

Vacuum regularly. 

For the first two to three months, additional vacuuming without the beater bar turned on (or with the highest pile setting) may be necessary to manage the normal shedding that occurs.

Blot spills immediately with a clean, absorbent white cloth. 

Rugs should not be saturated with cleaning solvents or scrubbed excessively. 

We suggest using products designed specifically for wool or dry extraction powders such as Host. 

For best results, periodic professional cleaning is recommended. 

Shag rugs will continue to shed for their entire life. 

Loose tufts should be cut, not pulled. 

Rotate the rug periodically to help reduce uneven wear. 

Avoid placing rugs in direct sunlight to prevent fading over time. 

A rug pad is recommended for all rugs. 

If the intended use is over carpeting, our Multisurface Rug Pad is recommended.

To read more, please click here.

Hair-on-Hide

Vacuum regularly without the beater bar (or highest pile setting) to extend the life of the rug. 

Rotate periodically for even wear. 

Professional dry extraction cleaning is recommended. 

Our Multisurface Rug Pad is recommended. 

To read more, please click here.

Curtains

For care instructions, see the label attached to the curtain or view the product page at crateandbarrel.com.

Bedding

Mattresses/Box, Care and Cleaning, Mattress Pads/Pillow Protectors and Duvet Inserts/Pillows.

To read more, please click here.

Feather/Down policy

Crate and Barrel develops and purchases products that contain feathers and down. 

Feathers and down are efficient insulators and are known for retaining their loft as much as three times longer than synthetic material. 

To read more, please click here.

Outdoor furniture

Metal, Wood and Other Materials.

To read more, please click here.

Warranty policy

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience.

Warranty periods vary by product, commencing from the date of delivery.

During the warranty period, if a product is deemed defective due to a manufacturing defect, Crate and Barrel will repair or replace it at Crate and Barrel’s sole discretion.

This warranty covers the repair or replacement of any product with a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

This warranty does not cover any product modification by the consumer or other parties not authorised by Crate and Barrel.

This warranty does not cover items marked as ‘AS-IS’ or any form of display items at the time of purchase.

This warranty excludes third-party brands and products.

This warranty does not cover items not purchased directly from Crate and Barrel. 

This warranty does not cover but is not limited to, the following: negligence, abuse, normal wear, and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations, or damage from pets, moulding due to bad air ventilation, damage caused by unreasonable or incorrect use, failure to provide proper care and maintenance, normal fading due to lights or sunlight, corrosion or damage caused by contact with unsuitable chemicals or materials, or damage to upholstery and frames due to obvious vandalism such as cuts or graffiti.

How do I sign up for the Crate&Barrel Rewards Program?

The Crate&Barrel Rewards Program is free for all to join, and you can create an account here

You’ll be assigned a tier — either Silver, Gold, or Platinum — and a list of benefits based on your purchases made in the last 12 months under this account.

How do I earn points?

You can start earning points by signing up with Crate&Barrel Rewards, completing your profile, referring a friend (if it’s a successful referral!), and more. For every S$1 spent online or in-store, you earn 1 point!

*Note: Points earned are based on your total paid amount; excludes discounts, use of gift cards, and store credits.

When will my points expire?

Your points will expire after 12 months — no matter what loyalty tier you’re currently at. 

For example, if you earned 500 points on 1st January 2021 and 200 points on 15th May 2021, your points expiration dates are as follows: 

Points expiring on 31st December 2021: 500 points

Points expiring on 14th May 2022: 200 points

When will my tier status be changed?

Silver: Your tier status will never expire.

Gold: Your tier status will be downgraded to Silver if you do not hit the accumulated spend of $500 over a 12-month period from the date you joined the Gold tier. 

Platinum: Your tier status will be downgraded to Gold or Silver if you do not hit the accumulated spend of $5,000 (for Platinum) or $500 (for Gold) over a 12-month period from the date you joined the Platinum tier. 

Your tier status will be upgraded once you hit the minimum accumulated spend over a 12-month period.

Can I sign up for the Crate&Barrel Rewards Program in-store?

Yes, you can. Head to one of our available tablets in-store to create your account online. You can always approach our friendly retail staff for help!

The Design Desk at Crate

It costs $150 to engage our Design Consultant.

If you make a minimum purchase of $1,000 at The Design Desk at Crate, we will waive off the $150 consultation fee.

Gift Cards

To check your e-Gift Card balance, kindly write in to enquiries@crateandbarrel.my.

All e-Gift Cards have a validity of 1 year and can be used online.

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