As a Customer Service Executive, you will be in charge of addressing customers’ inquiries regarding products and services. You will be liaising with sales, delivery, and warehouse teams to ensure prompt delivery of customers’ products. You have to ensure that all customers' concerns are to be resolved with efficiency and professionalism. A consistently positive attitude and a team-player mindset are what we are looking for in our executives.

Responsibilities

1. Address customers' inquiries regarding products and services
2. Liaise with sales, delivery, and warehouse teams to ensure prompt delivery of customers' products
3. Resolve customers' concerns and propose solutions
4. Handle clerical tasks such as processing work orders, delivery orders, filing documents, and other paperwork

Requirements

1. Experience or interest in interior design and/or furniture would be advantageous
2. Ready to serve whenever a customer wants to shop — including evenings, weekends, and Public Holidays
3. The desire to learn and ability to adapt
4. A plus if you have a positive attitude and are a team-player
5. Singaporeans only

To apply, please send your resume to hr@vanguard.com.sg

As a Sales Expert, you aim to maximise company sales growth and profitability through creative selling skills, teamwork, and customer service to deliver an engaging experience to every customer. You will be building relationships and managing customer databases through consistent communication and expert advice.

You are to demonstrate company standards in selling, customer service, visual merchandising, and teamwork. Style and trend forward-focused with an eye for design would be a bonus. You will ensure a complete understanding of all products and have a continued awareness of the most current information available, with an awareness of all product information, intranet communications, and current advertising and marketing initiatives.

Responsibilities

1. Work towards maximising company sales growth and profitability through creative selling skills, teamwork, and customer service to deliver an engaging experience to every customer
2. Be a part of a high-energy team focused on delivering the best customer experience
3. Build relationships and manage customer databases through consistent communication and expert advice
4. Demonstrate company standards in selling, customer service, visual merchandising, and teamwork
5. Ensure complete understanding of all products and have a continued awareness of the most current information available
6. Develop, share and apply product expertise
7. Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives

Requirements

1. A portfolio showcasing high-end residential interior projects will have an added advantage
2. Experience in space planning, interior design, and decoration will have an added advantage
3. Confident with client interfacing and consulting ideas and solutions
4. The ability to multi-task is vital to this role as you will be collaborating on several projects
5. Good written and verbal communication skills
6. A (min.) diploma in Interior Design or Interior Decoration
7. Software Proficiency to include AutoCAD and Adobe Creative Suite
8. Entry-level candidates are welcome to apply!

To apply, please send your resume to hr@vanguard.com.sg

As an Interior Stylist, you are the expert at emanating Crate&Barrel’s design image and concept out of the store to the warm and cosy abodes of your clientele. From quick updates to total makeovers, your artistic flair and a keen eye for design empower you to help with style advice and design tools that bring clients’ ideas to life.

Responsibilities

1. Assess and meet clients' requirements and desires through regular meetings and conduct on-site observations
2. Provide recommendations to help streamline ongoing design projects
3. Produce sketches, drawings, and floor plans to illustrate concepts and finished projects using computer-aided design programs (CAD) and hand-drawing skills
4. Create mood boards to communicate design concepts to clients
5. Select design strategies and colour palettes to create cohesive, sophisticated, and aesthetically pleasing environments
6. Enhance and improve interior spaces' functionality by modifying architectural elements and arranging furnishings, artwork, and decor
7. Participate in regular networking opportunities and actively develop a client base
8. Perform research and maintain a working knowledge of trends and new developments in the interior design and architecture worlds
9. Work closely with various colleagues, including sales associates, customer service executives, designers, and managers

Requirements

1. A (min.) diploma in Interior Design, Architecture or related discipline
2. Minimum 1 year of relevant working experience
3. Experience in furniture or fashion retail is an advantage
4. Excellent reading and written language skills
5. Basic arithmetic, exceptional communication, and interpersonal relationship skills
6. Excellent organisational and problem-solving skills
7. Proficiency in AutoCAD is an advantage
8. Able to work shifts, weekends, and public holidays

To apply, please send your resume to hr@vanguard.com.sg

As a Sales Manager, you strive towards maximising company sales growth and profitability by leading the store’s sales team in delivering an engaging experience consistently to every customer. You will work on different selling strategies and maintaining standards across the store while also promoting teamwork and a fun working environment. You are responsible for authorising and holding the sales team accountable for making timely decisions on customer issues. You are to maintain a strong, visible, and positive presence on the sales floor and throughout the store.

In a managerial role, you have to possess a clear understanding of the visual merchandising concepts and standards to engage customers and associates with the products.

You also have the fiscal responsibility to track and analyse sales performance and translating numbers into actionable behaviors and goals. Coupled with the ability to think quickly and solve problems under pressure, Crate&Barrel’s sales managers possess the desire to train, coach, and develop sales associates in all operations, selling skills, customer service, and product knowledge.

Responsibilities

1. Maximise company sales growth and profitability by leading the store’s sales team in delivering an engaging experience consistently to every customer
2. Work on different selling strategies and maintaining standards across the store while also promoting teamwork and a fun working environment
3. Authorise and hold the sales team accountable for making timely decisions on customer issues
4. Maintain a strong, visible, and positive presence on the sales floor and throughout the store
5. Possess a clear understanding of the visual merchandising concepts and standards to engage customers and associates with the products
6. Demonstrate fiscal responsibility by tracking and analysing sales performance and translating numbers into actionable behaviors and goals
7. Ability to think quickly and solve problems under pressure
8. Desire to train, coach, and develop sales associates in all operations, selling skills, customer service, and product knowledge

Requirements

1. A diploma or degree in a related field
2. 3 to 5 years of retail experience
3. Proven track record of attaining sales target, success in strategic planning and problem-solving
4. Engaging, positive, and motivating communication skills
5. Customer-focused with strong communication and interpersonal skills
6. Strong leadership and organisational skills
7. Knowledge in retail management and procedures
8. Experience in managing a team

To apply, please send your resume to hr@vanguard.com.sg

As a Stockroom Associate, you facilitate the flow of products to provide a seamless experience to every customer. You are responsible for receiving and processing orders, and assisting with customer pick-up orders.

Safety in operation and maintenance of all stockroom equipment, tools, and general maintenance of the store are some of your priorities. You will also assist the Operations Manager to complete essential inventory control functions in an effort to support financial and inventory accuracy.

As you grow with us, you will start to maintain an awareness of the current products in all departments. You are to support an engaged customer experience by maintaining an organised and efficient stockroom.

You are also responsible for assisting and supporting the execution of the store’s seasonal and weekly floor plans under the direction of the Merchandising Manager/Merchandising Team Lead.

Responsibilities

1. Facilitate the flow of products to provide a seamless experience to every customer
2. Responsible for receiving and processing orders, and assisting with customer pick-up orders
3. Ensure safety in operation and maintenance of all stockroom equipment, tools, and general maintenance of the store
4. Assist the Operations Manager to complete essential inventory control functions in an effort to support financial and inventory accuracy
5. Maintain an awareness of the current products in all departments
6. Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
7. Support an engaged customer experience by maintaining an organised and efficient stockroom
8. Assist and support the execution of the store’s seasonal and weekly floor plans under the direction of the Merchandising Manager/Merchandising Team Lead

To apply, please send your resume to hr@vanguard.com.sg

As a Packer under the E-Commerce fulfillment team, you will have multiple touchpoints with various platforms, which are the online markets of today. Your responsibilities include performing the receiving, picking, and packing of orders. After which, you will perform put away after receiving is completed, and you will be assisting the Assistant Supervisor/Supervisor in other administrative or ad-hoc tasks.

Responsibilities

1. Perform the receiving, picking, and packing of orders
2. Perform put away after receiving is completed
3. Other administrative or ad-hoc tasks

Requirements

1. Working hours — Monday to Thursday (8am to 5.30pm), Friday (8am to 5pm), Alternate Saturday
2. Working location — ION Orchard (first 2 to 3 months for training), permanently station at Jln Buroh Warehouse after completion of training

To apply, please send your resume to hr@vanguard.com.sg